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Privacy and Cookie Policy

Polski | English

1. General information

This Privacy and Cookie Policy sets out the rules for processing personal data and using cookies in connection with the website mountainbus.pl.

The personal data controller is:

Przewóz Osób Krzysztof Kubik
Pod Sadami 4B
34-460 Szczawnica
Poland
Tax identification number (NIP): 7351281123
Email: biuro@mountainbus.pl

For matters concerning personal data, you may contact the Controller at biuro@mountainbus.pl.

2. Scope of this policy

This policy covers processing in connection with:

  • using the mountainbus.pl website;
  • contact through the contact form;
  • contact by email;
  • contact by telephone;
  • contact through the company’s social media profile, if the user chooses to use it.

3. What data is collected

The Controller may process personal data voluntarily provided by users, in particular:

  • name;
  • email address;
  • telephone number;
  • message content.

Users provide this data when contacting us through the contact form, by email or by telephone.

The website does not allow users to create accounts, post reviews, or make online bookings or payments.

4. Purposes and legal basis of processing

Personal data is processed to:

  • respond to messages submitted through the contact form;
  • conduct email correspondence;
  • contact users by telephone about the matters they have raised;
  • handle ongoing communication relating to users’ enquiries;
  • ensure website security;
  • maintain anonymous or anonymised website usage statistics.

The legal basis for processing personal data is:

  • Article 6(1)(f) of the GDPR — the Controller’s legitimate interest in handling correspondence, answering enquiries and protecting the website;
  • where applicable, taking steps at the data subject’s request prior to potentially entering into a contract.

5. Voluntary provision of data

Providing data is voluntary, but necessary to send a message through the contact form or receive a response.

6. Recipients of data

Personal data may be shared with entities supporting the Controller in operating the website and providing technical services, only to the extent necessary for these purposes, in particular:

  • the hosting and email provider — Hostinger;
  • website technical support providers;
  • providers of security and backup tools;
  • providers of analytics tools operating on the website.

The Controller does not sell users’ personal data.

7. Transfers outside the EEA

As a general principle, the Controller seeks to limit transfers of data outside the European Economic Area. However, if certain tools used on the website cause data to be transferred outside the EEA, such transfers take place in accordance with applicable law, including on the basis of appropriate safeguards.

8. Data retention periods

Personal data is retained for as long as necessary to fulfil the purpose for which it was collected, and subsequently for the time needed to defend against potential claims or demonstrate that an enquiry was handled properly.

Normally:

  • contact form data and email messages may be retained for up to 12 months after correspondence ends;
  • technical and statistical data may be retained for the period resulting from the configuration of the tools used, or until a valid objection is made or consent is withdrawn, where consent was required.

If correspondence leads to further business arrangements, data may be retained longer — for the time necessary to carry out those arrangements and safeguard against claims.

9. Your rights

Each data subject has the right to:

  • access their data;
  • have their data rectified;
  • have their data erased;
  • restrict processing;
  • object to processing;
  • data portability, in the cases provided for by law;
  • lodge a complaint with the President of the Polish Personal Data Protection Office (UODO).

To exercise these rights, contact biuro@mountainbus.pl.

10. Children’s data

The website is not directed specifically at children. The Controller does not knowingly collect children’s personal data through the contact form. If data concerning minors appears in a message submitted by a user, it will be processed only to the extent necessary to handle the enquiry.

11. Cookies

The website uses cookies and similar technologies to ensure proper operation, improve security, remember user settings and maintain statistics.

Cookies are small pieces of text information stored on the user’s device.

12. Types of cookies used

The following categories of cookies may be used on the website:

a) Necessary

These are needed for website operation, security, basic functions and remembering privacy settings. These cookies do not require user consent.

b) Functional

These remember selected user settings, such as language preferences or website settings.

c) Statistical

These help analyse website usage and improve its operation. The mountainbus.pl website uses the WP Statistics plugin with data anonymisation. Optional statistical cookies and technologies should operate after user consent has been obtained.

d) External content and services

The website may use Google Maps, which may use its own cookies or similar technologies from an external provider. Using such features may involve transferring information to that provider.

13. Cookie consent

On their first visit, users can consent to selected categories of cookies or refuse their use. Consent to optional cookies should be freely given, informed and expressed through an affirmative action. Preselected consent options are not valid.

Users can change their consent settings at any time through the cookie management tool available on the website.

14. Managing cookies in your browser

Users can also manage cookies independently through their browser, including deleting, blocking or restricting them. Restricting cookies may affect the proper operation of some website features.

15. Tools used on the website

The website may use, in particular:

  • Complianz — for managing cookie consent;
  • WP Statistics — for website statistics;
  • Weglot Translate — for supporting language versions;
  • technical and security tools associated with WordPress, hosting and backups.

16. Data security

The Controller applies appropriate technical and organisational measures to protect personal data, including encrypted SSL/HTTPS connections, hosting security measures and backups.

17. Links to external websites

The website may contain links to external services, such as Facebook. Users visiting those services should familiarise themselves with their respective privacy and cookie policies, as the Controller is not responsible for third parties’ privacy policies.

18. Changes to this policy

This policy may be updated following legal, technical or organisational changes. The current version is published on the website.

19. Contact

For matters concerning privacy and personal data processing, contact the Controller at biuro@mountainbus.pl.